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Terms and Conditions

Shipping, Delivery and Item related information

  • Shipping Information
    All orders will be delivered on the date on which they should be delivered. Hyderabad Cakes will take a telephonic confirmation from the recipient before delivering the gift.
  • Shipping and Handling Charges
    Shipping and Handling Charges are included in our price. All orders must be placed 3 working days prior to the date of delivery.
  • Delivery Timings
    All Orders should be placed 3 working days in advance. However, in case of orders received later, we do try to deliver at the earliest, as per your requirement but delivery in time cannot be guaranteed. Deliveries will take place between 9.00 am and 6.00 p.m. unless otherwise specified.
  • House Locked Policy
    If the recipient of your gift is away and is not available continuously, we will deliver to the neighbours after making all efforts to contact the right recipient.
  • The Decoration of Flowers Shown in picture will not be the same and The Decoration of Cakes Shown in picture will not be the same if the order has to be delivered on the same day.)

Return Policy
As most of the articles we deal with are perishable we will not accept any returns of orders unless the goods supplied by us are defective, damaged or wrongly shipped

You will receive a refund for the Defective, Damaged or wrongly shipped items

Privacy Policy
The information you store with our site and your recipient's addresses will not be disclosed to any agency. Hyderabad Cakes may however contact you on certain special occasions

Pricing Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Hyderabadcakes.com reserves the right to accept or decline your order for any reason at any time.

All orders placed (in U.S. denomination) must obtain verification pre-approval with an acceptable method of payment. We may require additional verification or information before accepting any order. If additional information is necessary, we will contact you via email or Telephone number at the email address/telephone number provided on your order. Shipping and delivery timeframes quoted on the site will not begin until appropriate approval and verification of your order has been obtained.

Payment Options
We accept the following major credit cards: Visa, MasterCard, American Express and Discover Card. There is no surcharge for using your credit card to make purchases with Hyderabadcakes.com. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

Charging Your Credit Card
Upon authorisation of your order, your credit card will be charged in the name of "HYDERABAD CAKES." for the total order amount.

General Terms & Conditions
Using of Hyderabadcakes.com's services will be subject to the following terms and conditions. And Hyderabadcakes.com may, at any point of time, change, alter, add or delete any conditions with out prior notice to its users

All the content including the logo, graphics, text, design, music is the property of Hyderabadcakes.com and protected by copyright. No part of the content shall be copied, downloaded, uploaded, published, transmitted for non-personal uses without prior, written permission from Hyderabadcakes.com.

Hyderabadcakes.com has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Hyderabadcakes.com or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site

If a particular product is not available readily, the same will be informed to the customer through e-mail. If there is no response from the customer, it is assumed that he/she is agreed to the delay and the product will be delivered at the earliest possible time.

Customers may send their request for cancellation of orders only by contacting Customer Service Cell of Hyderabadcakes.com. If the product is not sent for delivery, Hyderabadcakes.com, at its sole discretion, may cancel the order subject to its return policy.

All the orders shall require to be placed with 3 clear working day's notice. Hyderabadcakes.com may at any point of time reject any order without any reason.

Products once delivered may sometimes be returned if the product is damaged in transit or wrongly delivered subject to the terms and conditions laid down in the return policy.

In any case Customer wants to cancel the order, AN AMOUNT EQUIVALENT TO Rs.200 or @ 10%, which ever is higher will be charged towards processing and other expenses.

Hyderabadcakes.com is the leading online bakers & confectioners store acting as a gateway for delivering gifts, cakes, sweets, flowers and fruits of your choice. You can send online cakes & gifts to Hyderabad & Secunderabad, order fresh flowers, sweets, fruits for all occasions and festivals. We offer quality services like variety and instant delivery.